TSP - Training Solutions Plus, Inc.

OPM TMA Home » CAC TRR TBB

Client: Internal Revenue Service
Background: This automated assessment has been developed to evaluate the effectiveness of the training received by IRS Field Assistance employees and identify training gaps. This information will also be used to establish the return on investment for employee training. The TRR TAB is a battery of 103 separate assessments and 13 Case Studies with over 1200 total questions. The types of questions range from basic multiple choice questions to completing forms and a variety of screens used on the job by employees.	Click here to launch project sample »
The robustness of the product is in the backend SGL database that generates reports for the Business Unit, Managers and Human Capital Office. The reports vary from individual performance, certification scores, item analysis, and case study analysis. In addition as a user completes an assessment, they along with their direct manager receive an email with their results which can be placed into their personnel file. The TRR TAB is a very complex system, so we have disabled many of the IRS specific items to provide reviewers with a smooth, yet robust experience. Notes: This program can be categorized as an assessment/evaluation or hybrid/blended solution. TSP is the prime on this effort. No subcontractors were used on this effort.

Viewing Instructions: During this demonstration, you will be able to access the following features: Guided Tour W&I Intermediate \| Collections\| Installment Agreements assessment, Advanced Level 1\| Tax Law\| Advanced Tax Law Case Study 1 case study Manager Access Case Study reports Individual Overall report User reports Group reports Read the instructions, then click on the link at the bottom of the page to launch the project sample. Once you have accessed the course: Step 1 Select a Demo user ID, then click the Submit button. Step 2 Click on the Guided Tour link. Take a few moments to review the guided tour. When finished go to Step 3. Step 3 Click on the W&I link. Step 4 Click on the TRR Technical Assessment Battery link. Step 5 Click on Intermediate level. Step 6 Click on Collections category. Step 7 Click on Installment Agreements assessment.
This assessment shows the following types of questions within the database: True/False Yes/No Multiple Choice Single Answer Multiple Choice Multiple Answer Matching Fill in the Blank Feel free to answer the questions. Tip: You can not go back and you must answer a question to proceed. All questions and distractors are randomized. Once you have completed all of the questions, you will receive a results screen. The results screen will provide your score as a percent in addition to identifying those target Step 8 Click on the Close button. If you would like to see a complex case study Step 1 Click on Advanced Level 1. Step 2 Click on Tax Law. Step 3 Click on Advanced Tax Law Case Study 1. Case Studies have been created to assess the users knowledge in multiple areas. When the user enters a case study, they can proceed as long as they are on the correct path. If however, they end up on the wrong path, they will be exited from the case study. You will receive a results screen that provides your score as a percent in addition to identifying those target areas where you missed questions. Feel free to answer the questions. Tip: You can not go back and you must answer a question to proceed. All questions and distractors are randomized. Step 4 Click on the Close button.
Please print this page for a copy of these instructions. Click here to launch project sample »